The Arcade Fashion team prides themselves on the fact that they treat every product as though they were the customer purchasing it themselves. The team will conduct a thorough inspection of all goods before they are shipped to our customers. The highest care is taken to ensure our customers are satisfied with quality products. Should you come across a manufacturing fault, please contact us as soon as possible to talk to one of team.
Proof of purchase is required in addition to photographic evidence of the alleged fault. Arcade Fashions will issue a refund for the purchase price of the faulty product and any postage incurred by the customer to return the goods to Arcade Fashions./
Returning Online Purchases In store
Please retain your proof of purchase to receive an exchange or store credit in store. Please refer to our terms and condition.
Exchanging your item
If you receive your item(s) and it’s simply not right. Don’t worry send your order back within 14 days of the original purchase date on the invoice and the team at Arcade Fashions will happily exchange or issue you an e- credit voucher.
Terms of Exchange
Arcade Fashions are not responsible for the cost of return shipping. Please ensure you return your garment with a copy of your receipt as proof of purchase. Item(s) must be returned within 14days of purchase from date on original receipt.
Arcade Fashions cannot guarantee requested item(s) for exchange will be available; in this case we will issue you an e credit voucher to the value of purchased item(s).
E Credit vouchers are not interchangeable and are valid for 6 months.
Please note items must be in original condition –new unwashed, no makeup stains, marks and swing tags are attached.
If you are unsure please contact our support team at firstname.lastname@example.org.
• Return within 14 Days of purchase (excludes accessories, jewelry and footwear)
• Item(s) must be in original condition of purchase (tags attached, unworn and no marks)
• Arcade Fashions has the right to refuse exchange of item(s) if we believe item(s) differs from original condition
• We do not provide refunds for change of mind unless faulty
• Items can be returned/exchanged in store
Arcade Fashions offers a delivery flat rate of $5 for any orders within Australia. We proudly offer same day delivery for most towns in Victoria and New South Wales if your order is placed before 9.00am.
Any orders placed after 9.00am will receive next day delivery, and any towns not listed below will receive Express Post shipping via Australia Post.
Orders will only be delivered on business days (Monday – Friday). Orders placed after 9.00am, on a weekend or public holiday will be shipped on the next business day.
Don’t forget you can select the option - free pick up in store – which allows you to purchase your item(s) and arrange for either you or somebody else to pick up your item(s) in our store during opening hours.
Arcade Fashions takes no responsibility for any lost or damaged items on delivery.
The Arcade team aims to please and cater to all. Our international customers can also purchase from our online store. Orders for outside Australia will need to be quoted before you make your purchase, please contact the team at email@example.com who will be able to provide you with an estimate for total delivery charges.
Arcade Fashions is not responsible for any delays caused by Australia Post/ or any courier service used by Arcade Fashions , especially during high-volume periods, or liable for any missing parcels due to customer or Australia Post error. We want you to shop with ease and convenience through our trusted online service, please note our delivery times are estimates and should be used as a guide.
Arcade Fashions will do everything we can to ensure your item(s) arrive to you on time.
Same day delivery locations (orders placed before 9.00am):